You may reach us by email at support@weoz.com.au or via the “Contact Us” section of our website. We aim to respond to general enquiries within a reasonable timeframe.

Please log in to your WEOZ account to view your full booking history, confirmations, and upcoming travel details.

We accept major credit and debit cards and other payment methods available at checkout. All transactions are processed in Australian Dollars (AUD) unless otherwise stated.

Yes. WeOZ uses secure third-party payment processors and applies robust security standards to protect your payment and account information.

Yes. For larger groups or corporate travel planning, please contact support@weoz.com.au and our friendly team will assist with tailored options.

Promotions may be offered from time to time. Follow our official channels or sign up to receive updates when promo codes are available.

Enter your promo code or gift card number and matching PIN at checkout. If the total exceeds the balance, you can pay the difference using another accepted payment method.

We are currently working on this function for you! In the meantime, you can book different services on WeOZ separately, each product remains subject to the availability and terms of its individual supplier.

Log in to your account and visit the “Account Settings” section. To reset your password, use the “Forgot Password” option on the login page.

No, WeOZ does not provide or sell travel insurance. We recommend arranging your own insurance before travelling for peace of mind.

It’s easy! Just browse tours by destination or category, pick your dates, check availability, and follow the prompts to book. Everything’s confirmed online, and you’ll receive a confirmation email once it’s locked in.

It depends on the experience. Some are fully guided by WeOZ, local experts, others give you the freedom to explore on your own. Each listing will tell you exactly what to expect.

Everything that's part of your booking is listed under “What’s Included” on the tour page. No hidden extras, just transparent info upfront.

Sometimes! If meals or transport are included, the tour description will clearly say so. If not, you’ll see suggestions for what to expect or arrange on your own.

Each tour has its own cancellation policy set by the provider. You’ll see this before booking. Some allow changes up to 24 or 48 hours in advance, while others may be stricter - especially during peak travel periods. Please contact WeOZ Support team or the Supplier for more information.

Yes, most tours have a minimum number of guests to run, and some have a cap to keep the experience small and personal. Group size details are listed clearly on each tour page.

Definitely! Many of our partners offer private options or can tailor experiences to suit your group. Look for “Private” or “Customisable” in the tour type - or send us a message and we’ll help you connect with the right provider.

Use the calendar on the tour page to check real-time availability. If your preferred date is blocked out, it’s either full or not operating that day.

Many are! Each tour lists age suitability and any fitness or mobility notes. If you're travelling with little ones or older guests, check the details or contact us - we’ll help you choose the right fit.

Each tour will tell you what’s essential - like comfortable shoes, water, sunscreen, or ID. You’ll also receive a reminder email with what to bring and where to meet.

Absolutely. Whether you're planning a quick escape across Australia or heading overseas, WeOZ connects you with a wide range of airlines and flight options.

Yes - you’ll get a confirmation email with all your flight details once your booking is processed and confirmed.

Most airlines allow seat selection and baggage add-ons during checkout. If not, you can manage these directly through the airline using your booking reference.

That depends on the airline’s fare rules. Some tickets are flexible, others are non-refundable. Always check the fare conditions before you confirm your booking.

Use your airline’s website or mobile app to check in online, usually 24–48 hours before departure. Your confirmation email will include your reference number.

Unsure

We know that happens sometimes. Contact the airline directly as soon as possible - they’ll advise your options. WeOZ can’t make changes after a missed flight, but we’re here to support you however we can.

Yes! Use the “multi-city” or “return” option on our flight search tool to build a more complex itinerary.

From luxury hotels to homestays and city apartments - WeOZ gives you access to a diverse range of stays to suit your vibe and budget.

No. What you see is what you pay. All applicable taxes and mandatory fees are shown upfront before you confirm your booking.

You can request it! Just leave a note when booking or contact the host directly after confirmation. It’s subject to availability and host approval.

Cancellation terms are set by the accommodation provider and are clearly listed before you book. Some bookings are flexible, while others may be non-refundable.

Once your stay is confirmed, the host’s contact info will be available in your booking details. Feel free to message them directly if you need anything.

Yes, unless clearly stated otherwise. If there are any additional charges like cleaning or taxes, they’ll be itemised before payment.

If breakfast or amenities like Wi-Fi or gym access are included, you’ll see them listed in the “Inclusions” section of the property page.

Yes! Many hosts offer discounts for longer stays. Just enter your full date range to see what’s available.

Contact us right away at support@weoz.com.au. We’ll work with the host to make it right. Your experience matters to us.

Definitely. Use our filters to find properties that welcome pets or offer accessibility features like ramps or step-free bathrooms.

WeOZ helps you discover unforgettable things to do wherever you go. Explore your options on the “Activities” page of our website.

Many are, and each listing shows age suitability. You’ll find plenty of options that welcome kids or are perfect for family adventures.

Yes, some experiences list requirements to keep everyone safe. Be sure to check the “Requirements” section on the listing.

Some are, but accessibility varies by provider. Use filters or check the listing notes - or contact us if you need help finding a good match.

Each activity has its own cancellation policy, usually found in the listing. Some allow free changes with notice; others may be non-refundable close to the date.

If weather makes it unsafe to proceed, providers may offer a reschedule or refund based on their policy and our terms of service.

Yes! You can either book it in their name or buy a WeOZ gift card so they can choose what they love.

Sometimes. Check the “What’s Included” section of the activity - everything covered will be listed there.

Use the calendar on the activity page to view and book available slots.

Some experiences include a photo or video package. If that’s part of the deal - or available as an add-on—you’ll see it mentioned on the listing.

Yes! You can buy digital gift cards directly on our website. They’re delivered via email with a secure PIN and ready to use 24 hours after purchase.

Just enter their email and your message at checkout. The gift card will be sent straight to their inbox with your selected design, no wrapping paper needed.

Gift cards can be used for ANY eligible travel product on WeOZ - tours, stays, flights, and activities.

Yes, but you’ve got time. Cards are valid for 3 or 5 years (you’ll see the expiry date in the email).

Gift cards are non-refundable. If you cancel a booking made with a gift card, the value will be refunded back to the original booking contact where appropriate.

Yes. If your booking is more than the gift card value, you can pay the balance using a card or another method at checkout.

Visit our website and follow the steps in the “Gift Cards” section to view your balance and usage.

Yes, you can add a custom note when purchasing. It’s a great way to add that personal touch!

No. WeOZ gift cards are issued in Australian Dollars (AUD). Currency conversion may apply if you’re booking from overseas.

Yes. A WeOZ account is required to redeem your gift card, which helps us keep your booking secure.

You can apply to become a WeOZ vendor by visiting our website and signing up through the vendor portal. We'll guide you through the steps and verify your details before approval.

You can list tours, accommodation, experiences, and more - so long as they meet our platform’s quality, safety, and compliance requirements.

Log in to your Vendor Dashboard to update your calendar, manage bookings, and adjust your availability in real time.

WeOZ charges a platform service fee or commission on each booking. The rate will be clearly outlined during onboarding and in your Vendor Agreement.

Payouts are processed within 20 business days after the scheduled delivery of your service, provided there are no disputes or delays.

Yes, you can temporarily unpublish your listing or pause new bookings from your dashboard at any time.

Just head to your dashboard and make the necessary edits. All updates must be accurate, legally compliant, and aligned with your actual service offering.

Yes! Our Vendor Support Team is here to help with onboarding, listing setup, and ongoing platform guidance. Reach us anytime at support@weoz.com.au.

You can and should. We encourage polite, professional replies that show care and openness - especially if something didn’t go as planned. Prohibited review practice for both users and vendors are outlined in our Vendor Terms of Use.

You’re expected to respond within 2 business days and act in good faith. WeOZ may step in to mediate if needed and reserves the right to issue refunds on your behalf where policies or law require it